Policy
At LUX Hair & Beauty, we strive to provide the best possible experience for our clients. To ensure that we can accommodate everyone, we kindly ask that you read and agree to honor our policy. We appreciate your understanding and cooperation in helping us maintain our high standards of service.
Deposit Policy
A credit card is required to schedule this appointment or service. Your card will be charged a percentage of the total amount at the time of booking, and the remaining balance will be charged when the service is complete.
24-Hour Policy
If you need to cancel your appointment, please notify us at least 24 hours before the appointment. Cancellations with less than 24 hours’ notice will result in a late fee, which is equal to 100% of the scheduled service.
Late Appointment Policy
To respect the time of clients and staff, we ask you to be on time for your appointment. Clients who arrive more than 15 minutes late will be required to pay a late fee. Clients who arrive more than 30 minutes late will forfeit their appointment and need to reschedule.
No-Show Policy
If you do not show up for an appointment, you will be charged 100% of the missed service.
Salon Cancellation Policy to Protect the Clients
We reserve the right to cancel an appointment. Should such a cancellation occur within 48 hours prior to your appointment time, a new appointment will be scheduled without additional fees, based on availability.